Terms of service

These terms cover use of this website and of the PharmOSy platform by a pharmacy and its staff. Where a pharmacy has signed a separate written agreement with us, that agreement takes precedence over anything here that conflicts with it.

PharmOSy is operated by To confirm: registered company name, number and address.

PharmOSy is a platform for the clinical and patient-facing work that happens around dispensing: clinical service modules and their consultations, referrals to GP practices, online repeat ordering, appointment booking and patient notifications, on one patient record.

Access is provided as a service over the internet. There is nothing to install and no licence to a copy of the software. The software itself, and everything in it apart from your data, remains ours.

This section exists because the alternative is you discovering it in month two.

• It is not a PMR and does not dispense. Your dispensing system keeps doing that. PharmOSy sits beside it.
• It does not make clinical decisions. The NICE pathways, referral criteria and protocol prompts in the consultation are decision support. The registered professional in the room makes the decision and is accountable for it.
• It is not the authority on drug, dose or duration. That is your locally issued PGD. The platform deliberately holds no doses.
• It does not replace your clinical governance. The guideline content in the product needs signing off by your responsible pharmacist against the current guideline, and guidelines change without telling the software.

• Keep accounts to named individuals. Do not share logins - the audit trail is only worth what the account names make it worth.
• Remove accounts when people leave. You create them, so you close them.
• Make sure you have the lawful basis and the patient consent your services require. We hold the record. You are the controller of it.
• Use the platform lawfully, and within the terms of the services you are commissioned or registered to deliver.

You do. Your patient records are yours, and nothing in these terms transfers any ownership of them to us.

You can have a full export of your database whenever you ask - not a support ticket, not a fee, and not something that gets slower the closer you get to leaving. We hold and process the data on your instruction, as described in the privacy policy.

We aim to keep the platform available at all times and we will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service, and we would rather say so than print an uptime figure we have not measured.

Any formal service level is set out in a pharmacy's written agreement To confirm: SLA terms. Where the platform is unavailable, clinical work should continue on whatever fallback your standard operating procedures already specify - that fallback is not optional because you have software.

PharmOSy is pre-launch. Fees, billing periods and notice periods are agreed with each pharmacy in writing before any charge is made, and nothing on the roadmap is charged for until it ships.

See pricing for the shape of the plans.

• You can leave. Notice periods are in your written agreement To confirm. On the way out you get your export, in full.
• We can end it for serious or repeated breach of these terms, or for non-payment, having told you what the problem is and given you a fair chance to fix it.
• Either way, your data is returned before it is deleted, and it is deleted on the timetable in the privacy policy rather than immediately, so that a mistake is recoverable.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Beyond that, the limits of our liability are set out in each pharmacy's written agreement To confirm: liability cap and exclusions. What we will say plainly here: the platform supports clinical work, it does not perform it, and it does not transfer professional accountability away from the registered professional who made the decision.

We update the date at the top when these change. For a change that materially affects a pharmacy, we tell them directly rather than relying on anyone re-reading a web page.

These terms are governed by the law of To confirm: England and Wales, or Scotland and the courts of that jurisdiction have exclusive jurisdiction.